Possible KaNgwane Terms and Conditions

 BOOKINGS

 

a.       Tailored, customized and multi-days tours require a minimum of one month‘s advance booking. Reservations can be made via WhatsApp, email, or through our partners on TripAdvisor and GetYourGuide.

 

b.      Daily tours require a minimum of one day’s advance booking. Reservations can be made via WhatsApp, direct phone call, email, or through our partners on TripAdvisor and GetYourGuide.

 

2.       PAYMENTS CONDITIONS.

 

a.       To ensure secure and efficient transaction processing, all payments for advanced-booked tours must be remitted to the company’s designated bank account. Bank details will be provided within the final quotation or invoice issued upon booking confirmation.

 

b.      For your convenience, payment for daily tours within Eswatini is accepted in cash directly to the designated guide upon the start of the tour. Digital receipt will promptly emailed or WhatsApp to the client. 

 

c.       For all tours reserved through our esteemed partners, TripAdvisor or GetYourGuide, payments are conveniently facilitated directly via their secure online platforms.

 

d.      Please be advised that full payment is required upon confirmation of your tour. A detailed quotation or invoice will be issued prior to payments. This policy ensures the smooth allocation of resources and timely preparations for your tour.

 

e.      Payment currency.

 

(1)    Payments for all tours may be made in either Eswatini Lilangeni (SZL) or South African Rand (ZAR).

 

(2)    Payments made in other currencies, client will be subject to applicable exchange rate conversions.

 

3.

Payment and cancellation Policy

 

1.      Payment Terms

 

(a)   Daily Tours (Groups of 20 pax or fewer):

•        Payment is due in full via cash on the day of the tour, immediately prior to departure.

(b)   Daily Tours (Groups of 21 pax or more):

•        Payment is required via Electronic Funds Transfer (EFT).

•        Payment must be received in full no later than 14 days prior to the scheduled tour date.

(c)    Multi- Day Tours ( minimum 2 participants):

•        Payment is required via Electronic Funds Transfer (EFT).

•        Payment must be received in full 90 days prior to the scheduled tour commencement date.

(d)   Invoice / Quotation:

•        Upon confirmation of tour reservation, an official invoice or quotation will be issued.

•        The applicable payment timeline will commence from the date of invoice / quotation issuance. (e) Accepted payment methods:

•        Electronic Funds Transfer (EFT)

•        Cash (for applicable daily tours)

 

2.      Cancellation Policy

 

(a)   Multi-Days Tours / Daily Tours (EFT Payments):

•        Cancellations made more than 3 months prior to the scheduled tour date: No cancellation fee.

•        Cancellations made less than 3 months prior to the scheduled tour date: 25 % cancellation fee.

•        Cancellations made less than 2 months prior to the scheduled tour date: 50 % cancellation fee. 

•     Cancellations made less than 1 month prior to the scheduled tour date: 75 % cancellation fee. 

(b)   Daily Tours (Cash Payment):

•        Cancellations made on the day of the scheduled tour: 100 % cancellation fee.

For comprehensive details regarding our payment and cancellation policies, please direct your enquiries to the Operations Manager.

Mr. Themba Emmanuel Zikalala (Operations Manager): info@possiblekangwan.com : 00268 7842 1234 (WhatsApp/Call).

4.       DISCLAIMER.

 

a.       Lost or damaged personalities.

 

1.       Clients are solely responsible for the security and safety of their personal belongings brought onto the tour.

2.       The company shall not be held liable for any loss, theft, or damaged to such belongings, regardless of the cause.

 

b.      Personal injuries.

 

1.       Client safety is of utmost importance. While we strive to provide a safe and enjoyable experience, clients are ultimately responsible for their own safety and well-being during all company-related activities.

 

2.       The company cannot be held liable for any injuries or damages resulting from client negligence, recklessness, or disregard for safety guidelines and warnings provided in the visited locations, accommodations, and transportations.

TRAVEL INSURANCE 

a .Prior to embarking on our tour, comprehensive travel insurance is a mandatory requirement for all participants.

b. This policy must provide coverage for medical expenses (including emergency evacuation), personal liability, loss of baggage and personal effects, and trip cancellation or interruption. 

c. Proof of valid insurance must be provided during the booking process, prior to the tour commencement date.

d. We strongly advice details to ensure it meets your individual needs and covers all planned activities.

 VISA APPLICATIONS

  Single Entry:

Single -entry visas are processed exclusively for clients who have confirmed their participation in one of our tour packages.

Multiple Entries:

Multiple-entry visas are issued exclusively to professionally licensed tourist guides following a thorough vetting and verification process. A physical passport is mandatory for this assessment, and applicants be aware that the approval process may require significant patience.

Disapproval:

Please note that visa applications are subjected to the discretion of the relevant government authorities. Our company has no control over the visa application process and cannot guarantee approval.

Furthermore, our company cannot be held liable for any visa denials, as these decisions are solely made by government officials based on their criteria. 

 Refunds:

Please note that visa denials are not within our control. While we refund the visa application fee, processing expenses incurred during the application process are non-refundable as these services have already been rendered.

 

PRIVACY and POLICY

 

1.      Introduction

 

Possible KaNgwane Travel and Tours is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website, mobile applications, or other channels.

 

2.      Information We Collect

 

We may collect the following categories of personal information:

 

a.      Identifiers: Names, Address, Phone numbers, Email address, Account usernames, and other similar identifiers.

 

b.      Commercial Information: Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

 

c.       Internet or Other Electronic Network Activity Information: Browsing history, search history, and information collected through cookies, pixel tags, and other technologies.

 

d.      Geolocation Data: Physical location or movement, including GPS, WI-FI, or cell-site triangulation.

 

e.      Audio, Electronic, and Visual Data: Recordings of your voice, images, and videos.

 

f.        Inference Drawn from Other Personal Information: To create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

 

3.      How we Collect Information

 

We collect personal information through various means, including:

 

a.      Direct from you: When you provide information to us through our website, mobile applications, or other channels, such as when you a booking, contact customer service, or participate I surveys.

 

b.      Automatically: When you interact with our website or mobile applications, we may receive automatically collect certain information, such as your IP address, browser type, and device information.

 

c.       From third parties: We may receive personal information about you from third parties, such as travel suppliers, marketing partners, and social media platforms.

 

 

4.      How we use Your Information

 

We use your personal information for the following purpose:

 

a.      Providing and improving our services: To fulfill your travel bookings, provide customer support, and improve our products and services.

 

b.      Marketing and communication: To send you promotional emails, newsletters, and other marketing communications (you can opt-out at any time).

 

c.       Personalizing your experience: To personalize your website and mobile applications experiences, and to provide you with relevant offers and recommendations.

 

d.      Protecting our rights and interests: To prevent fraud, enforce our terms and conditions, and comply with legal obligations.

 

5.      Disclosure of your Information

 

We may share your personal information with:

 

a.      Service providers: Third-party service providers who assist us I providing our services, such as payment processors, travel suppliers, and technology providers.

 

b.      Travel supplier: To fulfill your travel bookings.

 

c.       Business partners: In limited circumstances, with our business partners for joint marketing purposes.

 

d.      Law enforcement: To comply with legal requests and cooperate with law enforcement investigations.

 

e.      Other parties: As required or permitted by law, such as in response to a subpoena or court order.

 

6.      Data Security

 

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures may include:

 

a.      Encryption: Using encryption technologies to protect sensitive data during transmission to protect sensitive data during transmission and storage.

 

b.      Access control: Limiting access to your personal information to authorized personnel on a need-to-know basis.

 

c.       Regular security assessments: Conducting regular security audits and penetration testing to identify and address vulnerabilities.

 

7.      Data Retention

 

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

 

8.      Your Rights

 

You have certain rights regarding your personal information, including:

 

a.      Access: You may request access to the personal information we hold about you.

 

b.      Correction: You may request the correction of inaccurate or incomplete personal information in certain circumstances.

 

c.       Erasure: You may request the deletion of your personal information in certain circumstances.

 

d.      Restriction: You may request the restriction of the processing of your personal information in a certain circumstances.

 

e.      Data portability: You may request the transfer of your personal information to another organization in a machine-readable format.

 

f.        Objection: You may object to the processing of your personal information in certain circumstances.

 

9.      Children’ s Privacy

 

Our services are not intended for children under the age 18 years old traveling by themselves. We do not knowingly collect personal information from children under the age of 18 years old.

 

10.  Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the update policy on our website.

FLIHGT POLICY

1.  Possible KaNgwane Travel and Tours specializes in providing comprehensive land-based tour experiences within Southern Africa.                                   
2. As such, our tour packages do not include the booking or financial coverage of international or domestic flights.
3. While we are pleased to offer consultative advice advice on domestic flight options within the countries we will be visiting, that align with your tour itinerary, facilitating seamless connectivity, it is essential to note that all flight reservations and payments are the sole responsibility of the client, to be handled directly with the respective airline.  
4. Possible KaNgwane Travel and Tours cannot assume liability for any incidents or complications that may arise during your flight, including , but not limited to, baggage irregularities, flight delays, or cancellations.
5. We strongly recommend that you secure comprehensive travel insurance to mitigate any potential risks associated with travel. 

 

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